Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Delivery Policy
  • We try our best to despatch within 2 working days from receipt of  payment. Should despatch be delayed due to us awaiting inventory arrival from a supplier, we will advise the customer should the lead time go over 3 working days.
  • Delivery to the UK typically takes up to 4 working days. Please contact prior to order for destinations outside the UK. We will check costs and transit times and advise. Some items may not be shipped outside the UK because of transport regulations regarding liquids and hazardous goods.
    We will decide on an appropriate shipment method. Larger and/or more valuable items will typically be sent via a tracked service, should it be available and economical.
  • We will only despatch to a valid address and postcode. We reserve the right not to despatch to construction and/or development sites. We will make contact with any issues. Orders that we decide not to despatch will be cancelled and refunded in full.
  • All prices are quoted exclusive of VAT at the prevailing rate. VAT and any applicable shipping charges will be added during the checkout process, before payment is made.

Important information about wood veneer

  • Wood veneer is normally sent rolled up and should be unpacked as soon as possible after arrival (within two or three days maximum). A prolonged period of being rolled up can cause the veneer to retain its 'rolled up' shape. It can also become buckled due to drying out. Removing the veneer within a couple of days of arrival and keeping it cool and as flat as possible will help retain its original shape, moisture, flatness and subsequent workability.

A Refund/Cancellation & Returns Policy

  • Orders may be cancelled prior to despatch for a full refund.
  • Orders may also be cancelled and items returned after despatch, within fourteen days of receipt of the goods, in accordance with Distance Selling Regulations. Unless agreed otherwise, it is the customer's responsibility to return items to us securely and safely. Date of receipt is determined either by tracking or by the applicable carrier transit time guidelines. However, where items are not faulty, we reserve the right to deduct our shipment costs from the refund proceeds. Once goods have been despatched a refund will only be given once the returned item has been received back and checked by us.
  • In the case of faulty goods, a full refund will be given. If the customer prefers we will provide a replacement, free of charge instead of a refund.
  • Orders that remain unpaid for one week will be cancelled by us.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under English and other copyright laws, and is the property of Veneers Online Limited. The collective work includes works that are licensed to Veneers Online Limited. Copyright 2003, Veneers Online Limited ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Veneers Online Limited or purchasing Veneers Online Limited products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Veneers Online Limited or to purchase Veneers Online Limited products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Veneers Online Limited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Veneers Online Limited used in the site are trademarks or registered trademarks of Veneers Online Limited

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Veneers Online Limited disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Veneers Online Limited does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Veneers Online Limited does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Veneers Online Limited shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Veneers Online Limited has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Veneers Online Limited product is mistakenly listed at an incorrect price, Veneers Online Limited reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Veneers Online Limited reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Veneers Online Limited shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Veneers Online Limited without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Veneers Online Limited may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Veneers Online Limited.

Your use of this site shall be governed in all respects by the laws of England and Wales, without regard to choice of law provisions. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Veneers Online Limited products) shall be in courts located in England. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Veneers Online Limited products) must be commenced within three (3) months after the claim or cause of action arises. Veneers Online Limited's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Veneers Online Limited may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Veneers Online Limited or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Veneers Online Limited does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Veneers Online Limited is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Veneers Online Limited reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Veneers Online Limited in its sole discretion.

You agree to indemnify, defend, and hold harmless Veneers Online Limited, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Veneers Online Limited may link to sites operated by third parties. However, even if the third party is affiliated with Veneers Online Limited, Veneers Online Limited has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Veneers Online Limited. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Veneers Online Limited seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


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